FAQ's

Visiting 10th Mountain Whiskey & Spirit Co. 

Where is 10th Mountain Whiskey & Spirit Co. located?

Our Tasting Room is located at 227 Bridge St, Vail, CO 81657, and is open every day from 11 - 11. 

Our Distillery is located at 500 Trail Gulch Rd, Gypsum, CO 81637, Thursday - Sunday, 1 - 9, or by appointment any other day of the week.

Do I need a reservation?

Reservations are encouraged for a distillery tour but generally are not needed if you are coming in for drinks.

Are pets allowed?

Yes

Do you serve food?

We do not serve food, but you are welcome to bring in outside food. No outside beverages are permitted.

Is your facility ADA accessible?

Yes.

Online Shopping

How long will it take to receive my package?

If you have placed an order with our out-of-state shipping partner, your package can take up to 14 business days to arrive. Find general shipping estimates from our shipping partner - https://www.speakeasyco.com/shipping-times.

If you ever need help finding out more information about your package and when it will arrive, please do not hesitate to reach out to us at tom@10thwhiskey.com and support@speakeasyco.com and include your order number, order date, your name, and the correction you need to be made.

How do I change my address or other shipping information after my order has been processed or shipped?

Please contact support@speakeasyco.com with your order number, order date, name, and the correction you need to make.

How do I track my order?

Once your order has been packed up for shipment, you will receive an email with tracking information. If you need further assistance, please contact support@speakeasyco.com for orders placed with our out-of-state shipping partner.

How much does shipping cost?

Shipping costs continue to rise across the country, but we have a fixed rate for orders $1 - $100 ($19.99), $101 - $149 ($14.99), over $150 (complimentary)

How do I cancel or modify my order before it ships?

For orders placed with our out-of-state shipping partner, please email support@speakeasyco.com.

How do I return an order?

We do not accept returns but please reach out to tom@10thwhiskey.com with your request. Include your order number and the reason for your return in your email.

Something went wrong with my order. How do I talk to a real person?

You can always reach us during business hours at our distillery tasting room by phone (970) 470-4215) or email tom@10whiskey.com. Ensure your order number is on hand if you need help with an order.

Where do you ship?

Our Shipping partner Speakeasy Co. ships to the following States:

Alabama
Arizona
California
Colorado
Connecticut
Delaware
District of Columbia
Florida
Georgia
Idaho
Illinois
Indiana
Iowa
Kentucky
Louisiana
Maryland
Mississippi
Nevada
New Hampshire
New Jersey
New Mexico
New York
North Carolina
Ohio
Oklahoma
Oregon
Pennsylvania
Rhode Island
South Carolina
Texas
Washington
Wisconsin

My order is taking longer to arrive than I expected or there seems to be an issue with my shipment.

We are happy to help. Please email support@speakeasyco.com and include your order number. We will work to get answers as quickly as possible.

Can you ship to a P.O. Box?

Unfortunately, we cannot ship to a P.O. Box. Please keep in mind that all orders that contain alcohol need to be received by a person over the age of 21.

Does someone need to be present to sign for this package?

Yes. All packages that contain alcohol need to be delivered to and signed for by a person over the age of 21.

I have missed my delivery; how do I reschedule?

You should have received an email from the carrier to reschedule your delivery. If you need assistance, email, please email support@speakeasyco.com with your order number.

My package arrived damaged; how do I get a replacement?

We are so sorry when this happens, albeit rare. If you find yourself with a damaged package, please reach out to us at tom@10thwhiskey.com and support@speakeasyco.com with your order number and a brief account of what went wrong, and we will work to swiftly make it right.

I did not receive the correct item(s) or my order isn’t complete; how do I get the correct or missing item(s)?

Please email support@speakeasyco.com with your ordering information.